One of the big themes that came up over and over as we reflected is that we need to build stronger operational and organizational systems as we continue to scale. Over the summer, we'll start using project management software that will *hopefully* reduce email traffic to our inbox, and we'll work to build out a CRM.
We also thought a lot about our calendar for the year, and started to plot out key dates throughout the next school year. Our big priorities right now are getting our internships started, recruiting new volunteers for this Fall, solidifying our school partnerships, and hiring and on-boarding our new staff.
We were also really fortunate to have Jen Chiou from Code Speak Labs do some professional development workshops with our team. We learned about giving and receiving feedback, about how to motivate people, and about 'hypothesis first' problem solving.
There's a lot to think about, and it's really easy to feel overwhelmed by everything. I am the type of person who likes to put my head down and get work done, and long periods of reflection with out action can make me feel antsy. At the same time, reflection is so necessary. Without it, we might march off doing lots of work in the wrong direction.
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| From our discussion on all things related to volunteers: recruitment, processing, training, placement, engagement, retention and reflection. |
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